Refund and Returns Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

All SarnThai orders are fulfilled through Fulfillment by Amazon (FBA). Therefore, any return or refund request must be processed directly through Amazon Customer Service.

If you wish to request a return within 30 days of delivery, please contact Amazon through their support page:

👉 https://www.amazon.com/contact-us

Amazon has a dedicated team that will review your order history and assist you promptly.

Damages and Issues

Please inspect your order upon delivery. If the item is:

  • Damaged
  • Defective
  • Incorrect
  • Not in the condition you expected

Contact us immediately at support@sarnthai.com with:

  • Your Amazon Order ID
  • Photos or videos showing the issue

Even though Amazon is fully responsible for any transportation-related issues under the FBA program, we are always here to support you.
If the product quality does not meet our standards or your expectations, we may send you a free replacement within 2–7 days.

Non-Returnable Items

The following items cannot be returned:

  • Sale items
  • Gift cards
  • Items that have been used or are not in their original condition
  • Items not purchased directly from our official SarnThai Amazon store

Exchanges

If you would like to exchange an item:

  1. Please process the return through Amazon Customer Service.
  2. After the return is approved, place a new order for the item you want.

This is the fastest and most efficient way to receive a replacement.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing a justification.

To qualify, the item must be:

  • Unused
  • In the same condition as received
  • Packed in its original packaging
  • Accompanied by proof of purchase

Refunds

Once Amazon receives and inspects your returned item, they will determine whether the refund is approved.

If approved:

  • The refund will be issued automatically to your original payment method within 10 business days.
  • Please note that some banks or credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you still have not received a refund, please contact Amazon Customer Service or email us at:📩 support@sarnthai.com